At ARTBYRENATA, we are committed to ensuring your satisfaction with your purchase. If you are not satisfied with your artwork for any reason, please review our refund policy below for details on how we can assist you.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you of the receipt and the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] with your request.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any questions about our refund policy, please contact us at [email protected]. We're here to help you with any inquiries related to your purchase. Thank you for choosing ARTBYRENATA!